Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yourmeaningmatters@gmail.com. Please note that we will provide the return address after requesting the return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yourmeaningmatters@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yourmeaningmatters@gmail.com

Return and Refund Policy

At Meaning Matters, we aim to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Please review our return and refund policy below.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 30 days of the delivery date.

    • To qualify for a return, the item must be:

      • Unused, unwashed, and in the same condition you received it.

      • In its original packaging.

  2. Non-Returnable Items:

    • Gift cards.

    • Discounted or clearance items (if marked as final sale).

  3. How to Start a Return:

    • Email us at [yourmeaningmatters@gmail.com] with your order number and reason for return.

    • Once your return request is approved, you’ll receive instructions and a return shipping label if applicable.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

Refunds

  1. Refund Process:

    • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and the amount will be automatically applied to your original payment method within 7–10 business days.

  2. Partial Refunds:

    • Partial refunds may be granted for items that are:

      • Not in their original condition.

      • Missing parts for reasons not due to our error.

  3. Late or Missing Refunds:

    • If you haven’t received a refund within the stated timeframe:

      • Check with your bank or credit card company, as processing times may vary.

      • If you still have issues, please contact us at [Your Support Email].

Exchanges

  • We only replace items if they are defective, damaged, or sent incorrectly. To request an exchange, email us at [yourmeaningmatters@gmail.com] with your order details and photos of the issue.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order with a description and photos of the issue. We’ll work to resolve the problem as quickly as possible.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [yourmeaningmatters@gmail.com]. We’re here to help!